سياسة الاسترجاع والاسترداد

Return & Refund Policy

Your satisfaction matters to VOLUME PERFECT. Because our products are wellness supplements, returns are handled carefully for hygiene and safety reasons.

Return Window

Return requests must be submitted within 24H TO 72H of delivery.

Return Eligibility

To be eligible for a return, items must be unopened, unused, sealed, and in their original packaging. Proof of purchase is required.

Health and Hygiene Products

Opened health, wellness, or supplement products cannot be returned for hygiene and safety reasons. We cannot accept products that have been opened, used, damaged after delivery, or returned without original packaging.

How to Request a Return

Please contact us at [hello@scaleupllc.site] with your order number, full name, and reason for the request. Do not send items back before receiving return instructions from our support team.

Refund Process

Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within [Damage Report Window] of delivery with your order number and clear photos of the product and packaging. We will review the issue and offer an appropriate solution.

Chargebacks and Disputes

If there is an issue with your order, please contact our support team first so we can help resolve it quickly. We keep order, shipping, and communication records to support fair resolution of payment disputes.

Contact

For return or refund questions, contact  hello@scaleupllc.site